Introduction
Handyman Repair Solutions by Acacia (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
We may collect personal information such as your name, contact number, email address (if provided), address and postcode, details relating to your enquiry or job request, and any images you upload via our contact forms. We may also collect basic technical information such as your IP address, browser type, and website usage data for analytics purposes.
How We Use Your Information
We use your information to respond to enquiries, provide quotations, arrange and deliver our services, communicate with you about bookings or projects, improve our services, maintain internal records, and comply with legal obligations.
Legal Basis for Processing
We process your data under lawful bases including contract (when required to deliver services), legitimate interest (for business operations and communication), consent (where you have agreed), and legal obligation (where required by law).
Data Storage and Security
We take appropriate measures to keep your data secure and protected from unauthorised access, misuse, or loss. Your information is stored securely and only accessible to authorised personnel.
Data Sharing
We do not sell or trade your personal data. We may share information only with trusted subcontractors where necessary to complete work, with service providers such as website hosting or email systems, or where required by law or regulatory authorities.
Cookies
Our website may use cookies to improve user experience and analyse website traffic. You can disable cookies through your browser settings at any time.
Data Retention
We retain personal data only for as long as necessary to fulfil the purpose it was collected for, comply with legal obligations, or resolve disputes.
Your Data Rights
Under UK GDPR, you have the right to access your personal data, request correction of inaccurate data, request deletion where applicable, object to or restrict processing, and withdraw consent at any time where applicable.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, you can contact us via the details provided on our website.